Shipping policy
Order & Shipping Policy
We are glad to offer free international worldwide shipping on every order.
We'll ship within 7-10 days of receiving your order. You'll receive an express courier tracking number from us as soon as it's in the mail so you can keep an eye on things.
Return & Exchange Policy
Every product sold by Paloma Works is “made to order,” which means it is specifically manufactured just for you only after you have placed your Order. Accordingly, Paloma Works does not accept refunds, returns or exchanges for Orders. We are also unable to make any changes or cancellations to orders after 24 hours from the moment the Order is placed. If you believe you have made a mistake with your Order, please contact us immediately at ciao@paloma.works
On rare occasions, one or more products in an Order may be damaged while in transit in possession of our shipping partners. If one or more of your product(s) arrives damaged, please send detailed, clearly visible photos of the damage including images of the packaging to ciao@paloma.works. In cases where one or more product(s) is materially damaged by the shipping provider, we will restore or replace the damaged product(s).